Job Description
This is a globally remote role providing technical support for employees. You will take ownership of new cases via telephone, email and web and act as an internal customer advocate by keeping them updated in a timely manner. Ensuring each support case is handled according to SLA with the highest possible customer satisfaction by setting the right expectations and fulfilling commitments, contributing new knowledge base articles and maintaining existing ones. You will prioritize work to accomplish the most important and urgent tasks first, keep learning as products and services grow and evolve, understand Ubuntu development process to set customer expectations correctly on timeline for a fix, maintain regular communication with the team, and identify opportunities to provide better service.
About Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.