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What you'll own:
- Design and run customer onboarding to first value.
- Build a usage-based health scoring system for expansion and churn signals.
- Own renewals, support, and Net Dollar Retention as the headline metric.
What we're looking for:
- 15+ years of industry experience in technology with post-sales leadership.
- Prior VP-level experience owning post-sales at a B2B software or API company.
- Proven track record of driving NDR and building health-scoring systems.
Nice to have:
- Experience at an AI/ML company or with AI-native customers.
- Experience with consumption- or usage-based pricing models.
Location & compensation:
- Based in the Bay Area preferred, open to remote within the US.
- Competitive base salary, meaningful equity, and benefits.
Exa
Exa is building the search engine for AI, providing a web-scale retrieval and research API for LLMs and AI agents. As a fast-moving, early-stage company, they value in-person collaboration and are building their post-sales function from scratch.