Job Description
The Services Escalations team is looking for a dedicated and empathetic Escalations Representative to manage high-risk service escalations from homeowners and service professionals. In this role, you’ll represent the company in sensitive situations, investigate concerns thoroughly, and deliver fair, policy-aligned resolutions that protect trust and ensure confidence in our services. Champion Resolution: De-escalate complex customer escalations with empathy and professionalism, ensuring the reporting party feels heard while aligning outcomes with company policies. Investigate & Problem-Solve Review booking details to uncover root causes. Risk Assessment: Evaluate the nature and severity of escalations, applying sound judgment to balance customer needs with business priorities.
About Angi
At Angi®, we’ve had one simple mission for 30 years: get jobs done well by connecting homeowners with reliable pros who have the skills they need.