Senior Clinical Quality & Patient Relations Manager

Midi Health

Remote regions

US

Salary range

$155,000–$175,000/yr

Benefits

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Patient Relations Support:

  • Triage and investigate Tier 2 and Tier 3 patient complaints using chart reviews and case documentation.
  • Provide clinician-facing feedback and maintain HIPAA-compliant audit trails.

Practice Pattern Audits:

  • Run and interpret AI-driven chart review prompts to identify quality signals across clinician population.
  • Monitor trends, define coaching methodology, and connect audit findings with patient complaint data.

Qualifications:

  • Active Nurse Practitioner license with 8+ years clinical practice, ideally in women's health.
  • Experience in patient relations, clinical quality, and familiarity with Athenahealth and Zendesk.

Midi Health

Midi Health provides clinical care for women in midlife, with a focus on menopause and hormone therapy. They are a mission-driven company building scalable quality frameworks.

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