Customer Success Manager, EMEA Remote, Spain

Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives. Know the GitLab platform, our more common best practices, and use cases in order to guide the customer. Understand the customer journey and be able to guide them on future adoption. Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed. Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction. Remain knowledgeable and up-to-date on GitLab releases.