Job Description
You’ll be the voice of Front, handling all types of customer inquiries with empathy and precision, and partnering with Product and Engineering to make the product better. You will ensure the success of Front customers by delivering timely, effective assistance during EMEA hours. Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed.
Become an expert on Front’s product, features, and common workflows. Debug and test product features, file clear bug reports, and collaborate with Product and Engineering. Identify recurring customer challenges and propose improvements to macros, help center content, and processes. This is a fully remote role based out of Ireland - eligible only for the candidates based and with the full-time working permit.
About Front
Front is the leading AI-powered customer service platform built for collaboration that brings core support channels into a modern, intuitive workspace.