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About the Role:
- You will join an early, still-forming team of Deployment Engineers, helping define how we operate.
- You will onboard customers, provide day-to-day support, and work through deployment problems.
- This is a hands-on, individual-contributor role with direct customer impact.
What You'll Do:
- When something breaks, you pull logs, HAR files and configs, write a clean root cause analysis, and hand engineering a sharp escalation.
- Provide technical support during onboarding, acting as a trusted technical enablement partner.
- Find opportunities to continuously improve the deployment experience for customers.
What You Bring:
- Hands-on experience deploying and supporting enterprise security or endpoint products in customer environments.
- Familiarity with MDM platforms (Intune, Jamf or similar), browser extension rollout, SSO/identity configuration, and network or endpoint setup.
- A track record of strong customer-facing communication and operational discipline.
Harmonic Security, Inc.
Harmonic Security provides an AI Governance and Control platform that gives security teams visibility and control over AI usage to protect sensitive data in real time. They are an early-stage, rapidly growing company backed by top-tier investors, with a culture of transparency, ownership, and continuous learning.