Client Success Manager

As a Client Success Manager you will work to become an expert in the features, benefits, and application of the AdBook+ platform and use that knowledge to configure features and answer technical questions. You will manage the client relationship and gain ‘Trusted Advisor’ status, serve as a Client Advocate, and work closely with our Product and other internal teams to contribute to platform improvements and priorities. Provide business, technical, and product knowledge in support of post sales activities to ensure client satisfaction, perform quarterly business reviews and work to develop retention and revenue growth strategies. Mentor, train, and support peers as needed. You should have a strong passion for the client’s success. A desire to continually grow and demonstrate your knowledge of our products. Ability to analyze and manage your accounts on an ongoing basis, conduct discovery calls, problem solving and emerging needs identification and ability to perform and convey beginner to complex level software applications instruction.