Manager of Customer Success

You will lead and develop a team of Customer Success Managers responsible for driving implementation of contracts, customer retention, and renewals across the active Cartwheel states throughout the US. You'll be the strategic leader who ensures our school district partners achieve transformative outcomes with Cartwheel while building a high-performing team culture. This role requires a unique blend of people leadership, revenue ownership, and deep understanding of K-12 systems to effectively guide your team through complex customer relationships and renewals. You'll partner closely with cross-functional teams to shape our customer success strategy and serve as an escalation point for critical customer needs. Own revenue retention targets and guide your team to achieve renewal goals. Create and refine scalable processes that enable the team to effectively manage a growing portfolio of districts. Partner with Sales, Clinical, and Product teams to ensure seamless customer journeys. Analyze customer health metrics and provide strategic recommendations to leadership. Build proactive, collaborative relationships with internal crossfunctional partners across Cartwheel. Represent the voice of the customer to inform product development and operational improvements. Work closely with Sales to ensure smooth handoffs and alignment on customer success strategies.