Collections Specialist

As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. However, your primary focus will be to manage our entire invoice collection process. You will be responsible for making sure we receive timely payments of over $40 million a year in revenue. On a day-to-day basis, this means: Following up with customers on open and overdue invoices Handle case escalations and complex invoices Coordinating with Universities, Student organizations, and companies on invoice payments Tracking and reporting on overall collections metrics Applying check and Venmo payments to invoices Taking card payments over the phone Applying discounts and refunds to invoices The Unknown - we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value