Customer Success Manager with Lab Operations Experience

Quartzy seeks an ambitious Customer Success Manager to build lasting relationships with our amazing users. In this role, you’ll guide customers in setting goals, expanding their use of the platform and ensuring continued success with Quartzy. You’re a self-starter – curious, resourceful and confident working with a diverse range of personas. You will conduct regular customer check-ins and SaaS business reviews to assess progress, gather feedback and discuss future goals. Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage. Proactively identify ways your assigned accounts can uncover more value from our platform and identify areas for optimization. You will also manage customer escalations and ensure issues are resolved quickly and effectively. Discover upsell/cross sell opportunities to maximize customer growth. Report customer product feedback to Product and Engineering teams.