Troubleshoot complex product and technical issues to determine severity and scope.
Manage escalated issues from Customer Support, Account Management, and Implementation teams.
Maintain customer ownership and leverage CRM tools like Salesforce to resolve inquiries.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 23,300 employees across 32 countries, we are a FTSE 100 company committed to innovation and inclusion.
Manage day-to-day client relationships, support issue resolution, and deliver product enhancements.
Lead Client Business Reviews with Sales, highlight ROI, and outline future strategies.
Support contract renewals, identify cross-sell and upsell opportunities, and monitor product usage.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide by using data, analytics, and software to redefine lending, prevent fraud, simplify healthcare, and create digital marketing solutions. A FTSE 100 company with 23,300 employees across 32 countries, Experian fosters a people-first culture focused on inclusion, authenticity, and work/life balance.
Interpret medical rules, regulations, fee schedules, and edits that payers post.
Understand and manipulate payer data to build federal, state, and commercial coding and financial tables.
Maximize the efficiency and use of product solutions by properly maintaining payer specific edits.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They operate across a range of markets and have an amazing team of 25,200 people in 32 countries.
Facilitate client calls related to contracting and payer enrollments.
Run and analyze client KPIs, providing regular reports.
Manage the full contracting and payer enrollment process.
Experity transforms on-demand healthcare across the U.S. by empowering urgent care clinics with industry-leading software. The company fosters a team-first culture with opportunities for flexible work and career development.
Serve as primary clinician support contact for Ambience's AI documentation tools, resolving technical issues via Intercom and email with empathy.
Diagnose and fix complex platform, EHR integration, and user configuration issues, escalating as needed to Engineering and Product teams.
Build and maintain support resources, respond to on-call alerts, and contribute to reporting on CSAT, FCR, and handling times.
Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by removing administrative burdens for providers. It is a fast-growing startup backed by top venture firms, ranked #1 in KLAS Research, and recognized by Fast Company and LinkedIn as a top startup in 2024 and 2025, with a high-ownership culture.