Tier 1 Client Technical Representative - Health
Remote regions
USBenefits
3w PTO
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Role & Responsibilities:
- Manage complex issues escalated from teams related to Patient Access Curator suite products.
- Troubleshoot payer issues and client configurations using healthcare EDI transactions.
- Determine severity and scope of issues; manage cases in Salesforce.
Qualifications:
- Bachelor's degree in business, healthcare management, or related field beneficial.
- 2+ years experience in healthcare IT industry.
- Experience with ANSI X12 message structure (270/271) and analytical troubleshooting.
Benefits & Perks:
- Great compensation package and bonus plan.
- Core benefits including medical, dental, vision, and matching 401K.
- Flexible work environment and time off including volunteer time off, vacation, sick, and 12-paid holidays.
Experian
Experian is a global data and technology company that powers opportunities for people and businesses worldwide, using data, analytics, and software across markets like financial services and healthcare. With 23,300 employees across 32 countries and a people-first culture, they are a FTSE 100 company recognized as a top workplace.