Strategic Customer Success Manager

Own and grow a portfolio of FinTech clients, acting as their strategic partner and advocate. Lead the development and execution of account plans that align with client goals and maximize platform value. Proactively identify opportunities for expansion, product adoption, and deeper integration across our ecosystem. Serve as the primary point of contact for client escalations, collaborating cross-functionally to resolve issues quickly and effectively. Guide FinTechs through the full customer journey—from onboarding and go-live through expansion and renewal. Build trusted relationships with key stakeholders and become a thought partner in their long-term success. Partner with Product, I&O, Risk, Legal, and Marketing to deliver feedback from the field and shape roadmap priorities. Track and analyze usage and customer health to inform engagement strategy and proactively mitigate churn risk.