New Customer Service Representative (Loans)

Customer Interaction:

• Provide a world-class customer experience to anyone who visits the site or reaches out for support.
• Responsibly review and process application information, loan documents and other sensitive information.
• Document customer interactions and feedback accurately in the company’s CRM system.

Communication and Assistance:

• Proactively respond to inbound customer inquiries via phone, email and web chat.
• Assist with select outbound campaigns as needed.
• Ensure timely follow-up and resolution of customer issues and concerns.

Continuous Improvement:

• Share insights with management regarding enhancements/adjustments to improve overall company products, operations and policies.
• Continuously stay updated on industry trends and product knowledge.
• Strive for complete customer satisfaction.