Job Description

As a Customer Journey Specialist you will:

Engage with trial users early and often to understand their goals.
Guide users through key setup steps so they see value quickly.
Educate and empower users with best practices and product tips.

You will also:

Capture and share feedback from customer interactions to inform the team's approach.
Spot and support growing accounts by identifying customers showing signs of adoption.
Monitor engagement and usage data to identify patterns and tailor outreach.

Experience in Customer Success, Support, Sales, or Onboarding is desired:

Proven ability to build relationships and understand customer needs.
Comfort working with CRM and engagement tools such as Salesforce is greatly appreciated.
A proactive mindset is important - you’re motivated by goals.

About Customer.io

Customer.io powers automated communication that people actually want to receive, helping teams send smarter, more relevant messages using real-time behavioral data.

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