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Role Purpose:
- Own the client journey after deal confirmation.
- Ensure visibility, follow-up, execution tracking, and customer satisfaction.
- Provide structured CRM usage, coordination, and reporting.
Client Coordination, Delivery & Payments:
- Act as the main coordination point for clients after confirmation.
- Communicate execution status, timelines, and changes to customers.
- Track delivery progress and follow up on payments or discrepancies.
Reporting, Customer Intelligence & Growth Support:
- Prepare structured updates covering deals, clients, execution, and issues.
- Analyze client behavior to identify active, inactive, and under-engaged customers.
- Support business growth by coordinating client insights and contact lists for future outreach.
Franco Pinto
Franco Pinto is a technology solutions provider with a long-standing presence in IT infrastructure, cybersecurity, and managed services. They work with organizations across the Middle East and Africa, supporting enterprise and government clients in building secure, reliable, and scalable IT environments.