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Member Support and Optical Expertise:
- Provide expert guidance to members on eyewear, lenses, and optical benefits across virtual and in-person settings.
- Deliver personalized recommendations that reflect both clinical knowledge and member lifestyle needs.
- Proactively communicate order status updates and collaborate cross-functionally to resolve escalations.
Field, Events, and Client Engagement:
- Travel to client sites and open enrollment events to represent XP Health in person.
- Act as a brand ambassador, ensuring XP Health is represented consistently, accurately, and with polish in all live environments.
- Deliver engaging, high-touch interactions that build trust and excitement with members and client stakeholders.
Continuous Improvement:
- Maintain deep knowledge of XP Health products, services, and evolving optical offerings.
- Identify trends, gaps, and opportunities to improve member experience and operational efficiency.
XP Health
XP Health aims to revolutionize vision care through cutting-edge technology. With over $50M in funding raised, including their Series B round in early 2024, they're positioned for exciting new challenges and impactful contributions to the healthcare landscape.