Senior Operations Manager, Complaints

As a Senior Operations Manager in Complaints, you'll work as part of the wider Complaints Team and will lead a team of Operations Managers and Team Managers, who manage all complaints and will lead on driving operational excellence. You’ll be responsible for teams that look after a wide variety of tasks, who are customer facing and who manage multiple contact channels. You’ll play a key role by effectively managing a team made up of Operations Managers and Team Managers executing the complaints policy and delivering great service efficiently, against all key goals and performance indicators. You will also review processes and drive operational improvements, highlighting areas for change. Leading and executing on core projects from end to end, you will be the go-to person in Complaints Operations.