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Role Responsibilities:
- Serve as a trusted advisor to clients on CX strategies, contact center operations, and AI enablement.
- Design and operationalize solutions focusing on customer and employee experience with human-centric design.
Client Engagement and Delivery:
- Organize and facilitate working sessions with stakeholders to define strategy and business requirements.
- Synthesize learnings into deliverable packages including current state assessments, gap analyses, and roadmaps.
Professional Development and IP:
- Participate in designing and improving standard consulting methods, frameworks, and artifacts.
- Engage in personal growth and professional development activities to enhance expertise.
TTEC Digital
TTEC Digital helps companies reinvent their businesses through customer engagement and digital transformation. The company is part of TTEC Holdings, with its 1,800+ employees certified as a Great Place to Work and fostering a diverse, inclusive workforce focused on delivering technology centered around humanity.