Source Job

$105,000–$130,000/yr
US

  • Serve as a trusted advisor to clients, providing expert guidance on contact center operations, CX strategies, and AI enablement.
  • Design and operationalize solutions that prioritize customer and employee experience, ensuring transformations are rooted in human-centric design.
  • Author and deliver professional presentations to client stakeholders, synthesizing engagements into assessments, roadmaps, and business cases.

Contact Center Operations Business Case Development Executive Presentation

20 jobs similar to CX Management Consultant

Jobs ranked by similarity.

Europe

  • Take full ownership of strategic airline accounts after late-stage pre-signature, including onboarding, adoption, and commercial outcomes.
  • Establish a repeatable operating model across airline accounts and define and run clear customer cadences.
  • Drive renewal readiness well ahead of contract timelines, identify and unlock expansion opportunities, and influence commercial outcomes through strong execution.

Longtail is building an intelligent decision-streaming platform that helps airlines make smarter decisions in real time. They combine automation, proprietary algorithms, and live travel data to enable airlines to optimize pricing, availability, and product flexibility.

$70,000–$115,000/yr
US

  • Analyzing clinical, operational, and digital product data.
  • Developing self-serve reporting tools in Tableau.
  • Synthesizing and summarizing insights for decision-makers.

Groups Recover Together provides treatment for opioid addiction. They focus on providing support and community to help members achieve recovery, but is mum on size and culture.

US

  • Respond to customer queries via support tools and assist with the application flow including Bitcoin deposit and vaulting.
  • Educate cardholders on Bitcoin-backed card features like LTV monitoring and manage critical account updates such as Margin Call alerts.
  • Document issues and track customer experiences across online and offline channels using logs, dashboards, and CRM systems.

Aven is reinventing consumer credit by using technology to reduce the cost of capital and tap into people's assets, starting with a home equity-backed credit card and now offering a Bitcoin-backed credit card. It is a well-capitalized team of technology and finance executives with over $250MM in equity funding from top-tier investors like Founders Fund and Sequoia.

Global

  • Own the full-cycle recruitment process for senior and niche roles across multiple departments.
  • Lead intake meetings, deliver data-backed pipeline updates, and maintain ATS accuracy while driving process improvements.
  • Design structured interview processes and actively leverage AI tools across sourcing, screening, and process improvement.

Homera Health builds large and fast-growing direct-to-consumer telemedicine brands. It is a diverse global team focused on creating the next generation of virtual healthcare.

Global

  • Build and maintain complete web solutions across the entire technology stack.
  • Design and implement features that address user needs.
  • Identify and resolve bugs, optimize performance, and ensure application stability.

Brain Box Automations builds modern, reliable web applications. As a fully distributed team, they value collaboration, continuous learning, and transparent compensation.

Europe 5w PTO

  • Take ownership of the system design and architecture behind avatars, ensuring it remains scalable and reliable.
  • Design systems that support complex product requirements such as avatar versions and personalization.
  • Evolve systems that sit on a critical path for video generation, where reliability directly impacts the end-user experience.

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion and our total funding exceeds $530 million from premier investors.

Europe 5w PTO

  • Design, implement, and manage the AI Platform architecture to ensure high availability, scalability, and security.
  • Collaborate closely with Product teams to understand technical requirements and provide necessary tools and infrastructure.
  • Troubleshoot critical issues, optimize system performance, and control AI-related costs including models and GPUs.

Docplanner is a healthcare technology company that provides platforms for patients to book medical appointments and read reviews, and for doctors to manage their practices. With over 2,500 employees globally, it maintains a startup-like culture that embraces diversity and remote work.

US

  • Oversee critical facility construction projects.
  • Manage project budgets and timelines.
  • Provide project status reporting updates.

They are currently looking for Project Managers. They value operational excellence and foster a positive work culture.

$55,000–$95,000/yr
US 3w PTO

  • Generate revenue growth and manage client relationships in a named account environment by applying Experian's data and technology assets.
  • Uncover opportunities and act as a trusted advisor, matching solutions to client needs and industry challenges while achieving monthly and annual sales targets.
  • Develop new business, manage account retention, and cross-sell within the assigned territory, collaborating across teams and fostering innovation for up-selling.

Experian is a global data and technology company that powers opportunities by redefining lending, preventing fraud, simplifying healthcare, and creating marketing solutions using data, analytics, and software. It is a FTSE 100 company with 22,500 employees across 32 countries, fostering an inclusive, people-first culture focused on development, wellness, and collaboration.

$63,000–$70,000/yr
US Unlimited PTO

  • Act as the primary point of contact for a large portfolio of Emerging Accounts
  • Own the full post sales lifecycle, including onboarding, adoption, and renewal
  • Manage renewals across your entire book, not just the final 90 day window

Airship helps leading brands like Alaska Airlines and BBC drive revenue growth and customer loyalty with cross-channel customer experiences. They have a no-code, AI-powered platform designed for growth-focused teams to create and orchestrate personalized experiences.

32w PTO

  • The Director of Operations partners with cross-functional teams to drive strategic initiatives from inception through executive review.
  • This role leads and develops a team responsible for program execution, operational rigor, and stakeholder alignment.
  • The Director translates enterprise strategy into executable plans and oversees the governance and financial performance of centralized functions.

Connections Health Solutions provides immediate-access behavioral health crisis care by combining medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources. Their model is physician-led and data-driven and they've delivered treatment to hundreds of thousands of individuals facing crises.

Europe

  • Support the development and maintenance of BI reports, dashboards, and data visualizations.
  • Assist in writing SQL queries to extract and transform data from source systems.
  • Help ensure data accuracy, consistency, and quality across BI outputs.

Awin operates a global affiliate partnership network and ecosystem, building a leading platform in its industry. Established in 2000, it is a dynamic and inclusive company within the Axel Springer group, emphasizing a social culture and global collaboration.

$169,600–$253,000/yr
US Canada Unlimited PTO

  • Lead the end-to-end UX design process for major features, from research to high-fidelity design.
  • Manage and mentor a team of designers while establishing UX standards and design systems.
  • Influence product vision and strategy through user-centered design and cross-functional collaboration.

Scopely is a leading global video game and interactive entertainment company that develops, publishes, and live-operates a diverse portfolio of popular mobile and console games. It is a large company with thousands of employees worldwide, fostering a tenet-driven culture that believes in inspiring play and making life better through games.

$190,800–$267,100/yr
US

  • Own and shape the architecture of Reddit’s Android Mobile App.
  • Improve Android developer experience by designing tools, workflows, and CI integrations.
  • Build and evolve Android client health and observability foundations.

Reddit is a community-driven platform built on shared interests and open conversations. It hosts over 100,000 active communities and sees approximately 121 million daily active unique visitors, making it one of the internet’s largest sources of information.

Europe

  • Supports finance teams and other functions in decision-making processes.
  • Assists with budgeting, closing, and forecast preparation.
  • Prepares reports for insightful financial analysis and supports audits.

O-I has been crafting pure, sustainable, brand-building glass packaging for the world’s best-known food and beverage brands for over 120 years. With nearly 19,000 employees and an unparalleled footprint spanning almost 64 plants in 18 countries, O-I is a truly global maker of glass packaging.

US

  • Manage territory projections and develop sales activities to identify revenue opportunities.
  • Implement customer retention plans to secure current revenue streams.
  • Create and execute effective account/territory strategies focusing on new business growth.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US Unlimited PTO

  • Engage with interested leads from marketing or lead generation channels.
  • Conduct high volume outreach (calls, emails, SMS) to present platform benefits.
  • Vet agencies, facilitate sign-up/contract, and support onboarding onto the platform.

First Connect Insurance Services is a digital platform providing independent insurance agents with access to top US carriers. They are on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. They have partnerships with thousands of active agents with hundreds joining monthly and plan to accelerate their growth.

$90,000–$110,000/yr
US 4w PTO

  • Run & oversee U.S. payroll, ensuring accuracy and timeliness.
  • Serve as the internal resource for U.S. federal and multi-state employment law.
  • Administer U.S. benefits programs, including medical, dental, vision, 401(k), and FSA/HSA plans.

Sunrise Group is innovating sleep health by merging advanced technology with specialized care. Since 2015, they've grown from a single innovation to a full sleep health company, designing diagnostic/treatment solutions and delivering care via Dreem Health, their digital sleep clinic.

  • Provide reporting of claims on behalf of brokerage clients
  • Communicate with carrier adjusters and clients to facilitate successful handling and resolution of claims
  • Act as claims liaison, including consultative discussions and research regarding coverages

Signers National is a leading insurance platform that provides brokerage and underwriting services to organizations of all sizes. They started in 2008 and have expanded to include commercial real estate and transportation and strive to positively affect people's lives with their amazing culture.

Europe Unlimited PTO

  • Work with a cross-functional team to deliver cutting-edge tactical and recruitment insights.
  • Contribute to the research and development of new Global Football models and metrics.
  • Share your expertise with teammates and uphold high standards of statistical rigour across the team.

Hudl builds great teams and hires the best to ensure constant learning. They foster a supportive culture where employees feel valued, as demonstrated by their recognition as one of Newsweek's Top 100 Global Most Loved Workplaces.