Head of Digital Customer Success

Design and own the digital customer success strategy, including segmentation, engagement models, success and expansion plays for our self-serve customer base. Partner with Product to embed customer success into the product experience, and collaborate with Marketing on lifecycle communications. Drive activation of services, own expansion motions through digital campaigns, and monitor health across the customer base. Run a test-and-learn approach to digital programs, measure effectiveness, and provide insights to leadership. Build automated customer journeys.