Japanese Speaking L1 Tech Support Advocate Remote (Japan)

This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance. Your role will involve providing prompt and effective solutions, ensuring customer satisfaction, and laying the foundation for a positive support experience. Responsibilities include responding to customer inquiries, conducting initial troubleshooting, interacting with customers professionally, escalating complex issues, utilizing internal resources, providing proactive communication, educating customers, collaborating with team members, and meeting performance metrics.