Customer Success Manager

Key Responsibilities:

• Accountable for meeting renewal and customer satisfaction targets, driving customers to be referenceable, and developing Customer Journey artifacts.
• Track all customer interactions in Salesforce, monitor customer growth and personnel changes, and increase product utilization.

Collaboration:

• Partner with global sales executives to keep them informed on customer issues, support escalations, events, and growth.
• Support deal execution with customer procurement groups and notify sales executives of new opportunities or leads.

Qualifications:

• Requires 3-5 years of sales, project implementation, or customer service experience and a Bachelor's degree.
• ERP/SaaS software experience is a plus, along with proficiency in Excel, PowerPoint, Word, and tools like Salesforce.
• Must demonstrate proactive collaboration and an understanding of broader team objectives.

Culture and Opportunity:

• QAD offers a collaborative culture prioritizing idea-sharing over hierarchy and a focus on growth and expansion.
• The company provides programs to support work-life balance and is committed to diversity, equity, and inclusion.