Customer Experience Leader

As the Customer Experience Leader at PushPress, the role is to design and lead a world-class CX organization that fuels activation, retention, and long-term growth by helping every customer unlock the full value of the PushPress platform. The Customer Experience Leader will architect the systems, processes, and team structures that deliver seamless onboarding and exceptional support, setting every gym owner up for success from day one. This role blends strategy and execution: the Cx leader will zoom out to design scalable frameworks, then zoom in to optimize the workflows and incentives that power the customer journey. Also, the role entails Championing customer success and value creation to ensure customer success by driving retention and growth metrics. Furthermore, the Cx leader will build and sustain operational excellence by establishing a strong operating cadence, translating company goals into team-level objectives, and developing a high-performing CX organization positioned for long-term success.