Head of Team - SDU (Smart Deal Unit) with German Language

Processes and service delivery:

• Establish and nurture relationships with stakeholders for effective communication and expansion of operational capabilities.
• Develop and implement mid-term tactical plans for new business pipeline and manage order pipeline.
• Support pre-sales activities, contract negotiations, and customer onboarding.

Quality assurance:

• Deliver services to clients in agreed quality and quantity according to contracts and SLAs.
• Continuously improve processes and plan improvement programs.
• Manage activities to deliver Quality KPI's and customer satisfaction.

Budget:

• Plan, adjust, and control financial and other business plans to effectively manage team business.
• Control cost planning, budgeting, and budget management in line with global and local financial targets.
• Forecast and execute measures to stay within budget in all cost items.

People:

• Actively steer capacity of team resources and quality of employee performance.
• Supervise, motivate, and guide team members, assess performance, and provide feedback.
• Identify training needs and develop team members to deliver better quality.