Job Description
In this role, you will work with Plaid’s most tech-savvy customers in the FinTech segment and collaborate as a technical expert on leveraging Plaid to accomplish their business + technical goals and objectives. You will own the post-sales technical strategy and alignment with customers, ensuring our mutual roadmaps are understood and communicated. Responsibilities include proactively identifying opportunities to optimize customer integrations and drive adoption of Plaid’s newest technical features and requirements, aligning each to measurable customer outcomes. Also, you will establish and own deep relationships with every level of technical stakeholder, ensuring Plaid remains top-of-mind as a trusted partner. You'll serve as the escalation point for technical incidents and work with internal Plaid teams to translate customer feedback into product insights.
About Plaid
Plaid powers the tools millions of people rely on to live a healthier financial life and works with thousands of companies to connect their financial accounts.