Director, Clinical Operations (Provider Operations)

Provider Implementation Standards:

• Define how we work with each provider group, keeping it consistent and managing exceptions.
• Set consistent operating practices across groups, including workflow design and performance metrics.
• Define the standard implementation model and manage exceptions.

Implementation Execution:

• Partner with Growth as new groups move toward launch.
• Build the engagement plan for each provider group and adjust as the partnership develops.
• Coordinate launch planning and readiness across internal teams and the provider group.

Clinical Operations Support:

• Support market launches from planning through the first months of care delivery.
• Design and improve care delivery workflows with clinical and market leaders.
• Support enrollment operations and find where day-to-day operations break down, then lead improvements.