Principal Platform Architect

The Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.  This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.  This is a highly consultative role that does not perform configuration on the platform, but guides partner and customer resources to deliver best practices. Developing strong relationships with CIO and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes into a customer roadmap. Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems. Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.