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About the Role:
- You will join a fast-paced, insurance-related environment as a Medical Appointment Setter.
- Your focus is providing clear, compassionate assistance while managing high call volumes.
Key Responsibilities:
- Handle inbound and outbound calls to schedule, confirm, reschedule, and cancel medical appointments.
- Document call outcomes and appointment details accurately in internal systems.
- Meet daily call volume, quality, and productivity expectations in back-to-back call flows.
Requirements:
- Excellent verbal and written English skills (C1+).
- Knowledge of medical terminology and proven call center experience.
- Strong phone presence, attention to detail, and ability to work in a metrics-driven environment.
Sofia
This company operates in a fast-paced, insurance-related environment, connecting patients with medical appointment scheduling and support. It is a remote-first organization that emphasizes professional development, offering training, team support, and international client exposure.