Client Service Representative

As a Client Service Representative, you will field incoming emails and phone calls from prospective and existing clients, addressing queries on pricing, billing, product information, and related questions. You'll have primary responsibility for membership applications, account setup, and transitions to Sales Development Representatives. You will review inbound leads, collaborate with colleagues on client interactions, record activity in Salesforce, and ensure proper client follow-up. Acting as a liaison between clients, sales, marketing, and the newsroom, you'll ensure client needs are met. Assist with Business Wire events, including media breakfasts and client visits. Possess a working knowledge of products and applications as the backbone for understanding customers’ needs and making suggestions for solutions. BA/BS degree, or international equivalent, and customer service experience preferred. Proficiency with Salesforce.com preferred.