Own the overall strategy, direction, and profitability of the Dynamics 365 CE + F&O practice.
Set clear priorities, translate company strategy into actionable plans, and rally the team around a common vision.
Build a culture of ownership, accountability, and continuous improvement.

AI-First Transformation:

Lead the shift from selling hours to IP-led, AI-enabled solutions and recurring revenue.
Embed Microsoft Copilot, agents, Azure AI, and AI-enabled delivery tooling across the division.
Track AI adoption and its impact on productivity, client outcomes, and margin.

People Leadership & Accountability:

Lead, coach, and hold practice leaders accountable for performance and results.
Address underperformance directly and develop leadership capability and succession plans.
Build an environment of clear expectations, meaningful feedback, and recognition.

Delivery & Client Excellence:

Maintain executive oversight of complex D365 CE and F&O implementations.
Serve as an executive sponsor and trusted advisor for strategic clients.
Partner with sales to identify expansion opportunities and ensure consistent client experience.