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About the Role:
- Lead a team of 10-18 in a fast-paced motor insurance claims operation.
- Deliver exceptional service across twilight and weekend shifts.
Key Responsibilities:
- Coach, develop, and monitor team performance against SLAs and KPIs.
- Manage attendance, conduct, and act as escalation point for complex issues.
Essential Experience:
- Previous Team Leader experience in insurance, claims, or contact centres.
- Strong people management, coaching, and communication skills.
WNS
WNS, part of Capgemini, is a global leader in intelligent operations serving 700+ clients with AI-powered solutions. With over 66,000 employees across 13 countries, we deliver human-led, tech-driven outcomes for clients and communities.