Customer Service Representative

Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations.

In this role, you will receive and document customer concerns, ensure company procedures are followed, ensure accurate trip data is input, demonstrate a personal commitment to producing high-quality work, refer unresolved customer grievances for further investigation, multitask effectively to extract necessary information, and review and educate members on our services and their insurance coverage.