Key Responsibilities:
- Lead end-to-end onboarding, benefits administration, and background check processes, maintaining accuracy and delivering a best-in-class experience.
- Manage employee inquiries in ServiceNow, resolving cases and escalating complex issues to ensure timely support.
- Execute HR operations, maintain employee records, produce reporting, and support audit and compliance requests.
Collaboration and Improvement:
- Partner with regional HR teams to enhance procedures and systems while helping to establish and maintain global standards.
- Recommend new approaches, policies, and procedures aligned with business goals and HR innovation.
- Contribute to the continuous improvement of HR Service Hub procedures and guidelines.
Candidate Requirements:
- Possess 3-5 years of experience in HR operations or shared services, ideally in a fast-paced, global tech environment.
- Have 2 years of hands-on experience managing employee lifecycle events with a focus on data accuracy and customer service.
- Demonstrate exceptional attention to detail, organizational skills, and the ability to manage multiple priorities without compromising quality.
Kinaxis
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains with its AI-infused platform. The company is a growing global organization with over 2000 employees, winner of Top Employer awards, and is serious about culture, technology, and customers while not taking itself too seriously.