Patient Engagement Specialist

As a Patient Engagement Specialist, you are responsible for supporting both patients and clinical care team members with engagement efforts. Patient Engagement Specialists will play a critical role in ensuring that patients achieve initial activation and ongoing engagement with Evergreen Nephrology and their local care teams. The Patient Engagement Team will partner with our market operations teams across the US to ensure patients are actively engaging in their care, working with their interdisciplinary care team, and achieving their kidney care and overall care goals. In this role, you will have the opportunity to work closely with Senior Leadership at Evergreen to build the foundation of our contact center. Role Responsibilities include: Managing a high volume of outbound and inbound new patient onboarding calls, building trust with patients and clinical care team members through exceptional omnichannel customer service, actively listening during patient conversations to activate personalized support for new patients and provide appropriate next steps including visit scheduling and assisting with patient and practice administrative requests.