Job Description
Inbound Call Handling:
Answer all incoming calls professionally.
Route calls using decision trees.
Take detailed messages and ensure timely follow-up.
Customer Service & Communication:
Provide basic information to callers.
Maintain a high level of customer care.
Escalate complex issues to internal contacts.
Administrative & System Support:
Capture and update caller information in a CRM.
Assist with simple spreadsheets and data entry.
Flag recurring issues for process improvement.
About Assist World
Assist World is a global outsourcing company specializing in remote staffing solutions, connecting businesses with skilled professionals worldwide.