Customer Experience Specialist

As a Customer Experience Specialist, you will be an integral part of the customer journey, responsible for delivering an extraordinary customer experience (via phone, and digital channels) in a Financial Services Contact Center environment. You will act as an advocate for the customers and always look for opportunities to go above and beyond to deliver the best possible experience. Empathy and patience are our top priority. The role will require you to be confident and comfortable working independently to resolve customer loan inquiries, quick-thinking with problem solving abilities and is comfortable liaising with various internal stakeholders when resolving more complex customer requests. Commitment to providing outstanding customer experience and document all customer interactions in CRM software. You will also perform outbound calls to applicants.