Principal Technical Consultant (Integrations/AI)

The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. Integrations consultants are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks; they also resolve errors, provide support, and develop procedures to navigate complex system overlaps. You will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform. In this role, you will devise integration development plans and strategies while formulating architectures for systems integrations; implement the latest ServiceNow AI offerings; develop solutions specific to user requirements gathered in workshops; coordinate activities with other developers; act as an SME to solve complex user issues related to Integrations and AI solutions; check and correct conflicts in data configurations and overlaps; analyze and improve current instance configuration; identify, debug, and advise on system errors or architecture issues.