Customer Success Manager

Acumatica is hiring a Customer Success Manager for our growing team! This role reports to the Senior Manager, Customer Success. We are looking to hire in the United States. In this role you will achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management. You'll coach and teach our partner’s Customer Success Managers (P-CSMs) how to excel at customer success, own and manage customer escalations, and coordinate across departments to final resolution. Assist P-CSMs with policy and license questions and contribute to Customer Success Best practices. Qualifications include 5+ years of SaaS or ERP experience, preferably in Sales or Implementation or Support roles. You should have excellent oral & written and frictionless communication skills, work efficiently in a telecommuted world, and enjoy coaching and teaching others. Experience with high-stakes account management, subscription renewals, and a passion for driving customer satisfaction are essential