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Role Overview:
- Serve as a Sessional Ombudsman for life insurance complaints, working on a flexible, engagement-based arrangement.
- Synthesize complex information and identify key issues to deliver fair outcomes for consumers and industry.
Key Qualifications:
- Legal qualifications and substantial senior-level experience in insurance, particularly life insurance.
- Proven track record in a law firm, tribunal, regulator, or similar organization.
- Exceptional analytical, decision-making, and stakeholder management skills.
Why Join AFCA:
- Contribute to a fair, accessible, and independent dispute resolution service that makes a real impact.
- Enjoy flexibility and work-life balance while applying your expertise in a meaningful role.
- Be part of an inclusive culture that values every voice and supports professional growth.
AFCA
AFCA is a private not-for-profit ombudsman service that provides free, fair and independent help with financial disputes in Australia. With over 1,600 dedicated professionals, the organization fosters an inclusive, caring culture and values every voice, offering flexible work options and thoughtful benefits.