Job Description
Serve as a trusted advisor to a small portfolio of high-value accounts, driving long-term success. Own gross retention and renewal outcomes, proactively identifying and mitigating risk. Monitor account health, product adoption, and usage to ensure optimal customer results. Lead executive business reviews (QBRs), sharing insights, value realized, and strategic recommendations. Coach clients on best practices, guiding them to maximize adoption and impact. Develop and execute strategic account plans aligned with customer goals and company solutions. Collaborate with expansion sales team members on growth opportunities, without direct quota responsibility. Advocate for customer needs internally and provide feedback to Product, Marketing, and Support teams.
About Compliancy Group
Compliancy Group delivers tech-enabled services and software to the healthcare community that create stronger trust between patients and providers.