Senior Manager, Customer Success Engineering

About the role:

• The Senior Manager leads a team of Customer Success Engineers responsible for driving customer outcomes across Veeam Data Platform.
• This role balances strategic planning with hands-on execution leadership to ensure customers realize value and reduce renewal risk.

What you’ll do:

• Lead, coach, and develop the team to deliver consistent, high-quality customer outcomes.
• Establish standards for success plans, adoption roadmaps, health checks, quarterly reviews, and resilience reporting.
• Act as a senior advisor and escalation point for strategic enterprise customers.

What you’ll bring:

• Eight or more years of customer-facing technical experience in enterprise IT, SaaS, or data protection.
• Three or more years of people leadership experience managing technical professionals.
• Strong technical acumen across virtualization, storage, cloud platforms, and disaster recovery.

What you’ll get:

• Comprehensive financial security including retirement savings, life insurance, and accident coverage.
• Generous time off with 30 vacation days per year plus VeeaMe Days for rest and wellbeing.
• Wellbeing support through Employee Assistance Program and paid volunteer time via Veeam Cares.