Director, Customer Engagement Strategy and Operations

Join a high-impact team within the Chief Customer and Transformation Office, collaborating with Executive Practitioners to enhance CxO engagement and increase wallet share. As Director, Customer Engagement Strategy and Operations, you will own the strategy for customer engagement, focusing on increasing wallet share by curating the right portfolio of Customers, Partners, and events. Duties include optimizing the process for customer meetings from end-to-end, deepening strategic relationships, defining slides and visuals for narratives, and capturing data to improve customer engagement impact. The position also involves guiding executive-level special projects, building best practices, and creating engagement strategies for events. Success will require experience in leveraging AI, interacting with CxOs, building consensus among stakeholders, and thriving in a dynamic environment.