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About the Role:
- Build tools that guide customer support teams through complex policy decisions.
- Blend process improvement methodology with hands-on technical execution.
- Turn ambiguity into clear, usable systems with direct impact on users.
Key Responsibilities:
- Lead project teams to design and implement process changes.
- Build, configure, and test decision tools on a low-code/no-code platform.
- Partner with stakeholders to gather requirements and develop technical specs.
Qualifications:
- 5+ years post-graduate experience in operations with engineering-adjacent background.
- Demonstrated experience with decision tooling and process improvement (Lean Six Sigma preferred).
- Strong stakeholder management and analytics capability.
Key Details:
- Start: September 22, 2026; 12-month contract.
- Location: Remote within the U.S.; full-time 40 hours/week.
- Pay: $75-$85/hour; must be authorized to work in the U.S. without sponsorship.