Process Optimization Specialist

Current State Process Documentation:

• You will partner with process owners to assess and document current state processes.
• Ensure adherence to process maturity criteria and maintain artifacts.

Process Analysis and Evaluation:

• Conduct in-depth analysis to identify inefficiencies and bottlenecks.
• Utilize data-driven approaches to assess performance and document pain points.

Continuous Improvement Initiatives:

• Apply Lean Six Sigma methodologies to enhance process capability and reduce variability.
• Coach operations staff in continuous improvement methods and develop improvement backlog.

Target State Process Development:

• Identify workflow automation opportunities using ServiceNow platform.
• Create target state process definitions and standard operating procedures.