IT Support Specialist

As an IT Support Specialist at WeTravel, you will play a critical role in ensuring WeTravelers have a seamless tech experience. You will be the go-to person for day-to-day support, but also take part in bigger-picture improvements and proactive initiatives. You’ll be working closely with teams like People, Operations, and Engineering — not just reacting to issues, but actively improving how we manage our tools and systems. On a weekly basis, you’ll be providing daily hands-on IT support for our remote team, especially around Mac devices and core tools. You will be managing access, permissions, and user setups across Google Workspace, Slack, Kandji, 1Password, Jira, and Confluence. The role involves partnering with HR and Ops to ensure smooth onboarding/offboarding and operational workflows. You will also be creating and improving internal IT processes, identifying automation opportunities, and owning initiatives from idea to execution, helping to scale and maintain security as the team grows.