CX Resource & Staffing Manager, APJ
Benefits
Unlimited PTO
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Overview:
- Lead strategic capacity planning and resource allocation for the APJ region.
- Partner with regional delivery leadership as a trusted advisor.
- Help ensure the right skills are available for customer engagements.
Responsibilities:
- Own resource allocation for Professional Services and Education Services teams.
- Monitor utilization and allocation health, identifying conflicts.
- Analyze sales pipeline signals to forecast demand and capacity needs.
Requirements:
- Experience in professional services operations or resource management.
- Strong analytical skills, including forecasting and scenario modeling.
- Experience with PSA platforms like Kantata or similar tools.
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