Payments & Fraud Associate

Role Responsibilities:

• Support and resolve user issues and inquiries in a professional and timely manner using email and chat, exceeding expectations to deliver outstanding support.
• Capture user insights and trends to inform enhancements across product, marketing, and operations.
• Monitor for critical site issues and escalate to proper channels for speedy resolution.

Payments & Fraud Duties:

• Review and approve player deposits and withdrawal requests, reviewing accounts for potential irregularities and conducting basic account investigations.
• Conduct due diligence investigations based on internal processes.
• Resolve bet and contest inquiries regarding sporting rules, account, and billing issues.

Qualifications & Skills:

• 2+ years in customer-focused role or 1+ year in Payments/Fraud; detail-oriented with data-driven decision-making abilities.
• Knowledge of online gaming fraud, payments, and sportsbook tools preferred; experience with payment providers and customer support tools like Intercom.
• Self-motivated with strong verbal, written, and interpersonal skills; ability to multitask and prioritize in a fast-paced environment.