Own and evolve fraud strategy across sportsbook products.
Lead, develop, and scale a team of Fraud Agents and Investigators.
Monitor fraud health metrics, financial impact, and operational performance.
Fanatics is building a leading global digital sports platform, maximizing the presence and reach for sports partners globally. They have over 22,000 employees committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Review and clear fraud alerts from monitoring systems related to various transactional fraud typologies.
Analyze transactional activity to determine if alerts represent legitimate customer behavior or potential fraud.
Document investigative findings clearly within case-management systems ensuring accurate decisioning and audit-ready records.
Capital Bank N.A. is a publicly traded company offering commercial and consumer banking services. With over $3 billion in assets, they emphasize personalized approaches, technology, and comprehensive services while valuing employees, as demonstrated by multiple 'Best Banks to Work For' awards.
Conduct investigations of high-risk or potential fraud activity, including platform abuse and suspicious financial movement patterns.
Use an investigative, data-driven approach to analyze cases and make fair, compliant, and risk-mitigated determinations.
Leverage tools such as Excel, Google Sheets, Snowflake, SQL, and Tableau to uncover fraud patterns and communicate findings to stakeholders.
Clair is a digital banking platform that gives America's workers instant access to their earned wages by embedding financial products into payroll and workforce management apps. The company is a fintech startup with a focus on financial freedom for hourly workers.
Own chargeback and fraud strategy across the portfolio and serve as the single point of accountability for our VAMP and Mastercard fraud rates.
Maintain VAMP and Mastercard fraud rates below processor thresholds, with active remediation plans for any platform trending toward Visa's "above standard" or "excessive" tiers.
Build and maintain risk dashboards using SQL against our payment data, giving leadership real-time visibility into fraud rate, dispute volume, refund-to-chargeback conversion, and processor-specific KPIs.
Progress Partners is a fast-growing technology company that builds and scales next-generation SaaS and mobile platforms. Their global team of experts collaborates across time zones to deliver category-defining innovations, working end-to-end across the product lifecycle.
Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
Provide hands-on support to community administrators and creators, helping them navigate platform features.
Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.
Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.
Assist Traders with identifying, documenting, and escalating issues within the team.
Support verification, adjustment & creation of Sport & Competition setups across environments.
Help test and monitor app features to ensure proper functionality and navigation.
PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. They deliver the experiences people want, how and where they want them and are always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products.
Support live odds management during events under supervision.
Monitor live matches and assist with market updates, suspensions, and reopenings.
Ensure data accuracy across live markets and flag anomalies quickly.
PENN Entertainment is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. The company has a large digital team and offers a fun, relaxed work environment with career growth opportunities.
Own strategy and execution for card fraud, while also contributing to broader fraud strategy across adjacent domains
Use data and quantitative analysis to design fraud controls, mitigate risk, and improve customer experience while balancing trade-offs
Partner with Compliance and Legal to ensure solutions align with regulatory requirements
Mercury is building a complete finance stack for startups. They work to create the easiest and safest banking experience possible to simplify entrepreneurs' and business owners’ financial lives.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Supervise a team of 10-15 Trust & Safety agents, providing daily direction, support, and accountability.
Review escalated fraud and AML cases, making sound final call decisions ahead of escalation to internal T&S Manager.
Own team-level QA, including regular case audits, calibration sessions, and structured feedback loops for individual agents.
Blockchain.com is a cryptocurrency financial services company. They are seeking a team lead for their Manila-based team, operating with a small, specialist team in a fast-paced environment focused on fraud and AML.
Handle electronic data processing and serve as the first point of contact for customers, processing incoming emails and responding to inquiries efficiently.
Support the team in executing and optimizing all processes within the customer service department.
Provide top-notch customer service to valued players with excellent communication and problem-solving skills.
DECA Games specializes in acquiring games from other developers and reinvigorating them to entertain for decades. With over 230 people in 26+ countries, we maintain a small company feel and a remote-first culture where employees are trusted to manage their time independently.
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests.
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution.
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams.
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of a condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.
Monitor daily transactions, identify suspicious activity, and investigate client behavior.
Ensure internal controls are followed with precision, flagging risks and detecting fraud.
Maintain high compliance standards across our client base, working with the Head of AML.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts creating revolutionary software services. They are committed to user success as they grow and have been in operation since 2018.
Provide fast and reliable support to merchant partners, resolving technical and operational issues.
Collaborate cross-functionally with Sales, Client Success, Operations, and Engineering teams.
Build scalable support processes and drive communication about new features and enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company is a remote-first organization with a focus on people-centric benefits and inclusive culture.
Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality.
Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges.
Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows.
Zinier empowers frontline workers to achieve greater things. With a majority of workers worldwide being deskless, they recognize the need for Technology Equity to improve lives and productivity and are headquartered in Silicon Valley with a hybrid workforce.